COM Inbound FAQ for Shopify
Is COM Inbound free?
Section titled “Is COM Inbound free?”Yes. All current functionality is included in the Free plan. There is no trial, usage charge, external invoice, or hidden paid requirement.
Does the application contact customers?
Section titled “Does the application contact customers?”No. COM Inbound does not send email, SMS, or other customer communications.
Does it change inventory or fulfillment?
Section titled “Does it change inventory or fulfillment?”No. It does not change Shopify inventory, orders, fulfillment, checkout, payments, tags, or metafields.
Does it read customer details?
Section titled “Does it read customer details?”The application requests read_orders but does not request customer name, postal address, email, phone, or order-note fields. It reads a limited live summary of the first order line-item names and quantities to help identify an order; this summary is not stored in the application database.
Why are only recent orders available?
Section titled “Why are only recent orders available?”The order picker intentionally uses Shopify’s standard recent-order access and searches orders created within the last 60 days. COM Inbound does not request the broader read_all_orders scope.
Where is data hosted?
Section titled “Where is data hosted?”The production application and PostgreSQL database are hosted in Railway’s US East region in Virginia, United States. See the Privacy Policy for transfer and retention information.
How long is data retained?
Section titled “How long is data retained?”Active cases remain available while operationally active. Closed or cancelled cases are retained for up to 12 months. Shorter periods apply to operational, analytics, and privacy-export records. Managed database backups and point-in-time recovery are not currently configured. See the Privacy Policy for the complete schedule and deletion process.
How do I get help?
Section titled “How do I get help?”Visit Support or email support@extelynx.com. Support is available Monday–Friday, 08:00–20:00 CET, with a target first response within 24 hours.
Never send passwords, Shopify access tokens, payment information, or customer personal data in a support request.
How is the Data Processing Agreement accepted?
Section titled “How is the Data Processing Agreement accepted?”The DPA forms part of the Terms of Service, which are accepted through use on behalf of your store. There is no separate acceptance checkbox. Material changes are notified before they take effect as described in the agreements; publication does not retroactively establish acceptance of an earlier version.
Does activity history identify staff members?
Section titled “Does activity history identify staff members?”No. The App uses offline shop sessions and does not retain staff profile IDs, names, email addresses, locale, or owner/collaborator/email-verification attributes. Activity history records what happened and when, without staff authorship.